We not ah sum (Part II)
How many times have you been to a meeting with a client, and the both sides agree on something, and the next time you meet him/her again, he/she says something like "I remember correctly i told you to do (insert crap here)? How come its not done?" But obviously that memory was fabricated for his/her own convenience. What's worse, when you show the client the points from the previous meeting, he/she either denies ever saying that, or will say stuff like "Hmm, it's obvious you misunderstood wat i meant. i want (insert crap here)....." Damn.
I wonder how many of you have situations like that too, and how you handle these ppl? I will be glad to hear suggestions to protect ourselves against these stuff.
posted by webworm00 at 8:29 PM
3 Comments:
Be confident, be firm with your stand...=)
10:57 PM
Nah! You can't really do that. Try this instead.
Every meeting write down minutes of the things discussed. After the meeting, compile the minutes and email the person to verify that everything was covered. If he doesn't reply, it would mean that he has no comments on it. If he were to say so-and-so was discussed but not done, you can state that he didn't get back to you on the email that it was discussed and not in the minutes.
If he does reply to add more things to the minutes, better still, at least you won't get lsat minute requests and such. But you must always note that major changes should not be done over email.
That's the way I do things for my freelancing. :) Always remember, communication between clients and yourself is very important, and extremely advantageous to yourself.
9:18 AM
Nice one triplez! actually me and my boss sat down to discuss this, and we came up with a very similar "solution" to yours.
Thanks for the tip!
11:46 AM
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